PRIVACY POLICY

​​

INFORMATION WE MAY COLLECT

Information You Provide

Depending on how you use the website, you may provide information such as:

• Name • Email address

• Telephone number

• Appointment-request information

• Insurance or payment-related information
• Information submitted through contact, registration, intake, consent, screening, or scheduling forms
• Communications or questions sent to Alqimind

• Other information you voluntarily choose to provide

Please do not submit sensitive medical information through the general website contact form, ordinary email, text message, or other nonclinical communication channel. Clinical information should be communicated through an approved secure form, the patient portal, or during a scheduled appointment. 

INFORMATION COLLECTED AUTOMATICALLY 

When you visit the website, certain technical information may be collected automatically, including:

• Internet Protocol address

• Browser and device type

• Operating system

• Pages viewed and links selected

• Approximate geographic region

• Referring website

• Date, time, and duration of the visit

• Cookie and similar technology information

This information may be collected by Alqimind or by service providers that support website hosting, security, analytics, accessibility, scheduling, and related website functions.

HOW WE USE INFORMATION

We may use information collected through the website to:

• Respond to general inquiries

• Process appointment requests

• Determine the appropriate scheduling or registration pathway
• Provide requested information about services

• Verify contact, insurance, or payment information

• Send administrative communications, reminders, and notices

• Operate, maintain, secure, and improve the website

• Prevent fraud, abuse, unauthorized access, or other security threats

• Comply with legal, regulatory, contractual, and professional obligations

• Protect the rights, safety, and property of Alqimind, our patients, and others

• Carry out other purposes disclosed when the information is collected or authorized by you

Information obtained as part of clinical care may also be used or disclosed as described in Alqimind’s Notice of Privacy Practices.

1. WEBSITE FORMS AND HEALTH INFORMATION

Some forms on the website may be designed to collect registration, intake, consent, screening, or other healthcare-related information. When Alqimind receives information in connection with providing healthcare services, that information may become part of your clinical or administrative record and may be protected under HIPAA or other applicable laws.

The general contact form is intended only for scheduling and administrative inquiries. It is not intended for detailed clinical information, prescription requests, urgent medical concerns, or emergencies.

Submitting information through the website does not guarantee acceptance as a patient, establish a provider-patient relationship, or guarantee that a particular service, prescription, diagnosis, accommodation, letter, or treatment will be provided.

HOW INFORMATION MAY BE SHARED

Alqimind may share information when reasonably necessary with:

Service Providers

We may use third parties to support:

• Website hosting and operation

• Secure forms and electronic records

• Appointment scheduling

• Telehealth services

• Payment processing

• Insurance eligibility, billing, and claims

• Email, telephone, fax, and administrative communication
• Information technology and cybersecurity

• Professional, legal, accounting, and compliance services

These service providers may access information only as needed to perform services on our behalf and are subject to applicable contractual and legal obligations.

Scheduling and Insurance Platforms

Alqimind may provide links to or coordinate services through third-party platforms, including Grow Therapy and Headway. Information provided directly to those platforms is governed by their respective privacy policies, terms, consent documents, and healthcare privacy practices.

Legal and Safety Purposes

We may disclose information when reasonably necessary to:

• Comply with applicable law, regulation, court order, subpoena, or lawful government request
• Meet professional licensing, healthcare oversight, billing, or compliance obligations
• Prevent or investigate suspected fraud, abuse, security incidents, or unlawful activity
• Address a serious and imminent threat to health or safety as permitted or required by law
• Protect Alqimind’s legal rights, patients, workforce, systems, or property

Business Changes

Information may be transferred as part of a merger, acquisition, restructuring, financing, sale, or transfer of some or all of Alqimind’s operations, subject to applicable privacy and healthcare laws.

Alqimind does not sell personal or health information for monetary compensation. Alqimind does not use sensitive health information for targeted advertising.

COOKIES AND SIMILAR TECHNOLOGIES

The website may use cookies and similar technologies that are necessary for website operation, security, language preferences, accessibility, performance, and analytics.

Some cookies may be placed by third-party service providers. Where required, visitors may be given an opportunity to manage nonessential cookie preferences through the website’s cookie settings.

Disabling cookies may limit certain website features.

EMAIL, TEXT MESSAGES, TELEPHONE, AND FAX

Ordinary email and text messaging may not provide the same level of security as an approved patient portal or secure healthcare system. These channels should be used primarily for scheduling and administrative communication unless Alqimind specifically provides another approved method.

Do not use email, text messaging, voicemail, fax, or the website contact form for emergencies. These channels are not monitored continuously.

By providing your contact information, you authorize Alqimind to contact you regarding your inquiry, appointment, registration, payment, or other administrative matters, subject to your communication preferences and applicable law.

DATA SECURITY

Alqimind uses reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, use, alteration, or disclosure.

However, no website, internet transmission, email system, or electronic storage method can be guaranteed to be completely secure. You should use caution when deciding what information to submit through any electronic channel.

If Alqimind becomes aware of a reportable privacy or security incident, affected individuals and appropriate authorities will be notified as required by applicable law.

DATA RETENTION

Alqimind may retain information for as long as reasonably necessary to:

• Respond to inquiries 

• Provide and document services

• Maintain business, billing, and clinical records
• Satisfy legal, regulatory, professional, contractual, and insurance obligations

• Resolve disputes
• Enforce agreements

• Protect the security and integrity of our operations

Clinical records are retained in accordance with applicable healthcare record-retention requirements and Alqimind’s record-management policies.

CHILDREN AND MINORS

The public website is intended for use by adults, including parents and legal guardians seeking information or services for a minor.

Alqimind does not knowingly invite children to independently submit personal information through the general website. Registration, consent, and participation requirements for minors will be handled in accordance with applicable law and clinical policy.

A parent or legally authorized guardian may be required to complete forms and participate in care for a minor.

THIRD-PARTY WEBSITES

The website may contain links to third-party websites or services, including scheduling, insurance, payment, review, informational, or social-media platforms.

Alqimind does not control and is not responsible for the privacy, security, content, or practices of those third parties. You should review the privacy policy and terms of each third-party service before providing information.

YOUR PRIVACY CHOICES

Depending on the nature of the information and applicable law, you may request to:

• Correct inaccurate contact information

• Update your communication preferences

• Ask questions about information collected through the website

• Request access to or amendment of protected health information

• Request restrictions or confidential communications as described in Alqimind’s Notice of Privacy Practices

Certain information may need to be retained for clinical, legal, billing, compliance, fraud-prevention, or recordkeeping purposes.

Requests involving medical records or protected health information will be handled according to Alqimind’s Notice of Privacy Practices and applicable law.

TELEHEALTH AND LOCATION

Alqimind currently provides scheduled outpatient psychiatric services through telehealth.

Patients must be physically located in Florida during each clinical appointment unless the treating provider is legally authorized to provide care in the jurisdiction where the patient is located.

Information submitted through the website does not guarantee that Alqimind can provide services in your location.

EMERGENCIES

The website, contact form, email, voicemail, text messaging, and patient portal are not emergency-response services and are not monitored continuously.

If you are experiencing a medical or psychiatric emergency, call 911, go to the nearest emergency department, or call or text 988 for immediate crisis support.

CHANGES TO THIS PRIVACY POLICY

Alqimind may update this Privacy Policy to reflect changes in our services, technology, legal obligations, or privacy practices.

The revised policy will be posted on this page with an updated effective or revision date. Material changes may be communicated through additional methods when appropriate or required by law.

CONTACT INFORMATION

Questions about this Privacy Policy or Alqimind’s privacy practices may be directed to:

Alqimind LLC
3626 NW 7th Street  Miami, Florida 33125

Phone: (305) 942-5246

Fax: (305) 845-5673
Email: contact@alqimind.com

Please do not send sensitive medical information through ordinary email.